Terms + Conditions
OVERVIEW
Welcome to LOLA FIT CLUB ("Company," "we," "us," "our,") owned and operated by LOLA ACTIVE ENTERPRISE (Reg No. 003586661-A) in Malaysia, trading as www.lolafit-club.com. These Terms and Conditions (“Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. The content, design, and terms outlined here are copyrighted intellectual property of LOLA ACTIVE ENTERPRISE. Any unauthorized use or reproduction of these terms may result in legal action.
TABLE OF CONTENTS
1. ACCEPTANCE OF TERMS
2. DEFINITIONS
3. ELIGIBILITY
4. USER OBLIGATIONS
5. PRODUCT INFORMATION AND PRICING
6. PRODUCTS AND MEASUREMENTS
7. REFUSAL OF ORDER
8. ORDER MISTAKE
9. FOR SINGAPOREAN CUSTOMERS
10. ORDERS AND PAYMENTS
11. SHIPPING, RETURNS & EXCHANGES
12. NOTICES
13. INTELLECTUAL PROPERTY RIGHTS
14. DISCLAIMER OF LIABILITY
15. LIMITATION OF LIABILITY
16. PRODUCT INFORMATION & USE
17. SHIPPING & DELIVERY DISCLAIMER
18. HEALTH & FITNESS DISCLAIMER
19. THIRD PARTY LINKS
20. MODIFICATION OF TERMS
SECTION 1: ACCEPTANCE OF TERMS
By accessing or using our website, you agree to the following:
(a) You accept and comply with all the terms set out in this agreement.
(b) If you create an account, you agree to share your information with us for the purpose of providing our services.
(c) Orders placed on the website are subject to our shipping, exchange, and return policy, as outlined below.
SECTION 2: DEFINITIONS
(a) Account: When you create an account with us, you agree to share your information for use in processing your orders and providing our services.
(b) Business Days: Business days exclude Saturdays, Sundays, and Public Holidays.
(c) Purchase Order: By placing an order, you agree to abide by our shipping, exchange, and return policy. Orders cannot be canceled once placed ( Read Section 10 for more information). Processing and shipping may take 3 - 7 business days, or longer during peak periods like sale seasons. We are not liable for any delays caused by the courier.
(d) Order Confirmation: Once we receive your order, we will send an email confirming the order and begin processing it.
(e) Order Exchange: Exchanges are allowed once per order if the size does not match or you are not satisfied with your purchase. Subsequent exchanges are subject to shipping costs, to be borne by the customer.
(f) Return/Refund: If you are unsatisfied with a product, you may return it for store credit only. For faulty products, refunds will be processed through bank transfer or other means, within 10 - 14 business days after the product is received.
SECTION 3: ELIGIBILITY
(a)Users must be 18 years or older to use our services. Users under 18 must place orders with the guidance of a parent or guardian.
(b)Our products and services are currently available for customers in Malaysia and Singapore only.
SECTION 4: USER OBLIGATIONS
By using our website and services, you agree to the following obligations:
(a)You will provide accurate and complete information when creating an account and placing an order.
(b)You will maintain the confidentiality of your account credentials and accept responsibility for all activities that occur under your account.
(c)You will not use our website for any unlawful or prohibited activities, including but not limited to posting or transmitting harmful content.
(d)You agree not to reproduce, duplicate, copy, sell, or resell any part of the website or services provided by LOLA FIT CLUB without express permission.
SECTION 5: PRODUCT INFORMATION & PRICING
While we strive to provide accurate product descriptions, there may be occasional errors or inaccuracies. If we discover an error after you have placed an order, we will notify you as soon as possible and provide options to either reconfirm or cancel your order. If we are unable to reach you, the order will be considered canceled, and a refund will be issued.
SECTION 6: PRODUCTS AND MEASUREMENTS
The colors of our products may vary slightly from what is displayed on your screen due to photographic lighting or monitor settings. Please allow for a variation of +/- 3 cm in measurements. Any claims or requests for refunds due to color differences or minor measurement variations will not be entertained.
SECTION 7: REFUSAL OF ORDER
We reserve the right to withdraw products or update information on the website at our discretion. While we aim to fulfill all orders, there may be instances where an order needs to be canceled. In such cases, we will notify you via email and provide a full refund.
SECTION 8: ORDER MISTAKE
If you realize there was an error in your order, please contact us promptly at info@lolafit-club.com with your order number. We will do our best to accommodate your request. However, if your order has already been processed, we may not be able to make changes. If you receive an incorrect order, please reach out to our team for assistance at the same email address.
SECTION 9: FOR SINGAPOREAN CUSTOMERS
All product prices are displayed in SGD. However, at checkout, prices will be shown in MYR (Malaysian Ringgit).
Shipping to Singapore: Shipping costs MYR 30, with free shipping available for orders over MYR 350.
Exchange/Return Requests: Exchange and return requests are available upon request as we expand our services.
SECTION 10: ORDERS AND PAYMENTS
We accept orders at any time, which are subject to our Shipping, Exchange, and Return Policies. By placing an order, you agree to these terms:
(a) Account Registration: By creating an account with us, you consent to providing your information for order processing and receiving marketing emails from us. Your information may also be used for customer service purposes, such as order inquiries.
(b) Placing an Order: When you place an order with us, you agree that orders are non-cancellable. Please double-check your order before completing the purchase.
(c) Order Confirmation: You will receive an email confirmation once your order is processed. If you do not receive this email, it means that an incorrect email address or no email address was provided. For assistance, please contact us at info@lolafit-club.com.
(d) Payment: We accept payments through our listed payment partners such as Atome, Billplz, Stripe, and others. You may also use store credit or e-gift cards for payment. Any applicable delivery costs will be displayed during checkout after entering your address. Shipping fees for West Malaysia are MYR 8.00 if the order total is below MYR 180 and MYR 11.00 for East Malaysia if the order total is below MYR 180.
SECTION 11: SHIPPING, RETURNS & EXCHANGES
We appreciate your support and work diligently to process your orders. Standard shipping typically takes 3 - 7 business days, excluding weekends and public holidays. During peak sales seasons, shipping times may be longer. If time is a concern, we recommend placing orders outside of peak periods.To be eligible for an exchange, return, or refund, please ensure that your items meet the following conditions:
(a) Products must be without traces of use (unworn, unwashed, undamaged, and in their original condition, with tags intact) and all relevant accessories affixed in the original package. If the exchange or return item(s) show any signs of wear or damage, we reserve the right to reject the request for exchange or return or you can have the item(s) send back to you at a re-delivery fee of MYR8.00.
(b) All sale items (eg: 11.1 Sale, Black Friday, etc) are strictly not exchangeable nor returnable.
EXCHANGE TERMS
Effective from 15th October, we have updated our exchange and return policies:
(a) Each account is entitled to one free exchange if it has not previously initiated an exchange. Shipping costs for the free exchange will be covered by LOLA FIT CLUB.
(b) Each order is eligible for one exchange only. If your exchange item(s) arrive and you are still not satisfied, you may return it for a store credit. However, a small fee of MYR12 will be deducted from the total amount and the balance will be refunded as store credit.
RETURN TERMS
(a) Category A: If returning due to size issues, change of mind, or other non-defective reasons, you will receive store credit, and shipping costs will be your responsibility.
Category B: If the item is defective or incorrect, you may choose between a replacement or a refund, with shipping costs covered by LOLA.
(c) Return requests can only be initiated once per order.
SECTION 12: NOTICES
Any notices related to your contract with LOLA FIT CLUB will be delivered via email or post. Notices are deemed served one business day after sending via post or email.
SECTION 13: INTELLECTUAL PROPERTY RIGHTS
All content on our website, including text, graphics, logos, images, and videos, belongs to LOLA FIT CLUB and our content providers. You are not permitted to use any part of the content for commercial purposes without our prior written permission. Any infringement will result in legal action.
SECTION 14: DISCLAIMER OF LIABILITY
LOLA FIT CLUB and its affiliated entities strive to provide accurate and up-to-date information on our website, www.lolafit-club.com. However, we make no warranties or representations regarding the completeness, accuracy, reliability, or availability of the website content, including product descriptions, images, and other materials. Any reliance on such information is at your own risk.
SECTION 15: LIMITATION OF LIABILITY
By using our website, you agree that LOLA FIT CLUB, LOLA ACTIVE ENTERPRISE, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or in connection with the use of or inability to use our website, products, or services. This includes, but is not limited to:
(a) Loss of data, income, or profit.
(b) Loss or damage to property.
(c) Any unauthorized access or alteration to your data.
SECTION 16: PRODUCT INFORMATION AND USE
While we make every effort to ensure that product descriptions and images are accurate, there may be slight variations due to factors like photographic lighting or display settings. By purchasing our products, you acknowledge that minor color variations and measurement differences of +/- 3cm may occur. We shall not be held liable for any dissatisfaction arising from these differences.
SECTION 17: SHIPPING AND DELIVERY DISCLAIMER
LOLA FIT CLUB will not be responsible for any delays, damages, or losses that occur during the shipping process, especially those caused by third-party couriers. While we work to meet the estimated delivery times, delays may occur due to unforeseen circumstances beyond our control, including customs processing and peak seasons.
SECTION 18: HEALTH AND FITNESS DISCLAIMER
Our activewear products are intended for general fitness and lifestyle purposes. We are not responsible for any injuries, discomfort, or adverse reactions you may experience while using our products. Please consult a fitness or medical professional before engaging in any new physical activity or using our products in strenuous activities.
SECTION 19: THIRD-PARTY LINKS
Our website may contain links to third-party websites or services for your convenience. We do not endorse or assume any responsibility for the content, products, or services offered by third-party websites. Accessing any third-party sites linked from our website is done at your own risk.
SECTION 20: MODIFICATION OF TERMS
LOLA FIT CLUB reserves the right to modify, amend, or update this Disclaimer of Liability at any time. Changes will be effective immediately upon posting on our website. Continued use of our website after any changes indicates acceptance of the revised terms.
If you need more help, kindly contact us at info@lolafit-club.com
Terms + Conditions
OVERVIEW
Welcome to LOLA FIT CLUB ("Company," "we," "us," "our,") owned and operated by LOLA ACTIVE ENTERPRISE (Reg No. 003586661-A) in Malaysia, trading as www.lolafit-club.com. These Terms and Conditions (“Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. The content, design, and terms outlined here are copyrighted intellectual property of LOLA ACTIVE ENTERPRISE. Any unauthorized use or reproduction of these terms may result in legal action.
TABLE OF CONTENTS
1. ACCEPTANCE OF TERMS
2. DEFINITIONS
3. ELIGIBILITY
4. USER OBLIGATIONS
5. PRODUCT INFORMATION AND PRICING
6. PRODUCTS AND MEASUREMENTS
7. REFUSAL OF ORDER
8. ORDER MISTAKE
9. FOR SINGAPOREAN CUSTOMERS
10. ORDERS AND PAYMENTS
11. SHIPPING, RETURNS & EXCHANGES
12. NOTICES
13. INTELLECTUAL PROPERTY RIGHTS
14. DISCLAIMER OF LIABILITY
15. LIMITATION OF LIABILITY
16. PRODUCT INFORMATION & USE
17. SHIPPING & DELIVERY DISCLAIMER
18. HEALTH & FITNESS DISCLAIMER
19. THIRD PARTY LINKS
20. MODIFICATION OF TERMS
SECTION 1: ACCEPTANCE OF TERMS
By accessing or using our website, you agree to the following:
(a) You accept and comply with all the terms set out in this agreement.
(b) If you create an account, you agree to share your information with us for the purpose of providing our services.
(c) Orders placed on the website are subject to our shipping, exchange, and return policy, as outlined below.
SECTION 2: DEFINITIONS
(a) Account: When you create an account with us, you agree to share your information for use in processing your orders and providing our services.
(b) Business Days: Business days exclude Saturdays, Sundays, and Public Holidays.
(c) Purchase Order: By placing an order, you agree to abide by our shipping, exchange, and return policy. Orders cannot be canceled once placed ( Read Section 10 for more information). Processing and shipping may take 3 - 7 business days, or longer during peak periods like sale seasons. We are not liable for any delays caused by the courier.
(d) Order Confirmation: Once we receive your order, we will send an email confirming the order and begin processing it.
(e) Order Exchange: Exchanges are allowed once per order if the size does not match or you are not satisfied with your purchase. Subsequent exchanges are subject to shipping costs, to be borne by the customer.
(f) Return/Refund: If you are unsatisfied with a product, you may return it for store credit only. For faulty products, refunds will be processed through bank transfer or other means, within 10 - 14 business days after the product is received.
SECTION 3: ELIGIBILITY
(a)Users must be 18 years or older to use our services. Users under 18 must place orders with the guidance of a parent or guardian.
(b)Our products and services are currently available for customers in Malaysia and Singapore only.
SECTION 4: USER OBLIGATIONS
By using our website and services, you agree to the following obligations:
(a)You will provide accurate and complete information when creating an account and placing an order.
(b)You will maintain the confidentiality of your account credentials and accept responsibility for all activities that occur under your account.
(c)You will not use our website for any unlawful or prohibited activities, including but not limited to posting or transmitting harmful content.
(d)You agree not to reproduce, duplicate, copy, sell, or resell any part of the website or services provided by LOLA FIT CLUB without express permission.
SECTION 5: PRODUCT INFORMATION & PRICING
While we strive to provide accurate product descriptions, there may be occasional errors or inaccuracies. If we discover an error after you have placed an order, we will notify you as soon as possible and provide options to either reconfirm or cancel your order. If we are unable to reach you, the order will be considered canceled, and a refund will be issued.
SECTION 6: PRODUCTS AND MEASUREMENTS
The colors of our products may vary slightly from what is displayed on your screen due to photographic lighting or monitor settings. Please allow for a variation of +/- 3 cm in measurements. Any claims or requests for refunds due to color differences or minor measurement variations will not be entertained.
SECTION 7: REFUSAL OF ORDER
We reserve the right to withdraw products or update information on the website at our discretion. While we aim to fulfill all orders, there may be instances where an order needs to be canceled. In such cases, we will notify you via email and provide a full refund.
SECTION 8: ORDER MISTAKE
If you realize there was an error in your order, please contact us promptly at info@lolafit-club.com with your order number. We will do our best to accommodate your request. However, if your order has already been processed, we may not be able to make changes. If you receive an incorrect order, please reach out to our team for assistance at the same email address.
SECTION 9: FOR SINGAPOREAN CUSTOMERS
All product prices are displayed in SGD. However, at checkout, prices will be shown in MYR (Malaysian Ringgit).
Shipping to Singapore: Shipping costs MYR 30, with free shipping available for orders over MYR 350.
Exchange/Return Requests: Exchange and return requests are available upon request as we expand our services.
SECTION 10: ORDERS AND PAYMENTS
We accept orders at any time, which are subject to our Shipping, Exchange, and Return Policies. By placing an order, you agree to these terms:
(a) Account Registration: By creating an account with us, you consent to providing your information for order processing and receiving marketing emails from us. Your information may also be used for customer service purposes, such as order inquiries.
(b) Placing an Order: When you place an order with us, you agree that orders are non-cancellable. Please double-check your order before completing the purchase.
(c) Order Confirmation: You will receive an email confirmation once your order is processed. If you do not receive this email, it means that an incorrect email address or no email address was provided. For assistance, please contact us at info@lolafit-club.com.
(d) Payment: We accept payments through our listed payment partners such as Atome, Billplz, Stripe, and others. You may also use store credit or e-gift cards for payment. Any applicable delivery costs will be displayed during checkout after entering your address. Shipping fees for West Malaysia are MYR 8.00 if the order total is below MYR 180 and MYR 11.00 for East Malaysia if the order total is below MYR 180.
SECTION 11: SHIPPING, RETURNS & EXCHANGES
We appreciate your support and work diligently to process your orders. Standard shipping typically takes 3 - 7 business days, excluding weekends and public holidays. During peak sales seasons, shipping times may be longer. If time is a concern, we recommend placing orders outside of peak periods.To be eligible for an exchange, return, or refund, please ensure that your items meet the following conditions:
(a) Products must be without traces of use (unworn, unwashed, undamaged, and in their original condition, with tags intact) and all relevant accessories affixed in the original package. If the exchange or return item(s) show any signs of wear or damage, we reserve the right to reject the request for exchange or return or you can have the item(s) send back to you at a re-delivery fee of MYR8.00.
(b) All sale items (eg: 11.1 Sale, Black Friday, etc) are strictly not exchangeable nor returnable.
EXCHANGE TERMS
Effective from 15th October, we have updated our exchange and return policies:
(a) Each account is entitled to one free exchange if it has not previously initiated an exchange. Shipping costs for the free exchange will be covered by LOLA FIT CLUB.
(b) Each order is eligible for one exchange only. If your exchange item(s) arrive and you are still not satisfied, you may return it for a store credit. However, a small fee of MYR12 will be deducted from the total amount and the balance will be refunded as store credit.
RETURN TERMS
(a) Category A: If returning due to size issues, change of mind, or other non-defective reasons, you will receive store credit, and shipping costs will be your responsibility.
Category B: If the item is defective or incorrect, you may choose between a replacement or a refund, with shipping costs covered by LOLA.
(c) Return requests can only be initiated once per order.
SECTION 12: NOTICES
Any notices related to your contract with LOLA FIT CLUB will be delivered via email or post. Notices are deemed served one business day after sending via post or email.
SECTION 13: INTELLECTUAL PROPERTY RIGHTS
All content on our website, including text, graphics, logos, images, and videos, belongs to LOLA FIT CLUB and our content providers. You are not permitted to use any part of the content for commercial purposes without our prior written permission. Any infringement will result in legal action.
SECTION 14: DISCLAIMER OF LIABILITY
LOLA FIT CLUB and its affiliated entities strive to provide accurate and up-to-date information on our website, www.lolafit-club.com. However, we make no warranties or representations regarding the completeness, accuracy, reliability, or availability of the website content, including product descriptions, images, and other materials. Any reliance on such information is at your own risk.
SECTION 15: LIMITATION OF LIABILITY
By using our website, you agree that LOLA FIT CLUB, LOLA ACTIVE ENTERPRISE, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or in connection with the use of or inability to use our website, products, or services. This includes, but is not limited to:
(a) Loss of data, income, or profit.
(b) Loss or damage to property.
(c) Any unauthorized access or alteration to your data.
SECTION 16: PRODUCT INFORMATION AND USE
While we make every effort to ensure that product descriptions and images are accurate, there may be slight variations due to factors like photographic lighting or display settings. By purchasing our products, you acknowledge that minor color variations and measurement differences of +/- 3cm may occur. We shall not be held liable for any dissatisfaction arising from these differences.
SECTION 17: SHIPPING AND DELIVERY DISCLAIMER
LOLA FIT CLUB will not be responsible for any delays, damages, or losses that occur during the shipping process, especially those caused by third-party couriers. While we work to meet the estimated delivery times, delays may occur due to unforeseen circumstances beyond our control, including customs processing and peak seasons.
SECTION 18: HEALTH AND FITNESS DISCLAIMER
Our activewear products are intended for general fitness and lifestyle purposes. We are not responsible for any injuries, discomfort, or adverse reactions you may experience while using our products. Please consult a fitness or medical professional before engaging in any new physical activity or using our products in strenuous activities.
SECTION 19: THIRD-PARTY LINKS
Our website may contain links to third-party websites or services for your convenience. We do not endorse or assume any responsibility for the content, products, or services offered by third-party websites. Accessing any third-party sites linked from our website is done at your own risk.
SECTION 20: MODIFICATION OF TERMS
LOLA FIT CLUB reserves the right to modify, amend, or update this Disclaimer of Liability at any time. Changes will be effective immediately upon posting on our website. Continued use of our website after any changes indicates acceptance of the revised terms.
If you need more help, kindly contact us at info@lolafit-club.com
Terms + Conditions
OVERVIEW
Welcome to LOLA FIT CLUB ("Company," "we," "us," "our,") owned and operated by LOLA ACTIVE ENTERPRISE (Reg No. 003586661-A) in Malaysia, trading as www.lolafit-club.com. These Terms and Conditions (“Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. The content, design, and terms outlined here are copyrighted intellectual property of LOLA ACTIVE ENTERPRISE. Any unauthorized use or reproduction of these terms may result in legal action.
TABLE OF CONTENTS
1. ACCEPTANCE OF TERMS
2. DEFINITIONS
3. ELIGIBILITY
4. USER OBLIGATIONS
5. PRODUCT INFORMATION AND PRICING
6. PRODUCTS AND MEASUREMENTS
7. REFUSAL OF ORDER
8. ORDER MISTAKE
9. FOR SINGAPOREAN CUSTOMERS
10. ORDERS AND PAYMENTS
11. SHIPPING, RETURNS & EXCHANGES
12. NOTICES
13. INTELLECTUAL PROPERTY RIGHTS
14. DISCLAIMER OF LIABILITY
15. LIMITATION OF LIABILITY
16. PRODUCT INFORMATION & USE
17. SHIPPING & DELIVERY DISCLAIMER
18. HEALTH & FITNESS DISCLAIMER
19. THIRD PARTY LINKS
20. MODIFICATION OF TERMS
SECTION 1: ACCEPTANCE OF TERMS
By accessing or using our website, you agree to the following:
(a) You accept and comply with all the terms set out in this agreement.
(b) If you create an account, you agree to share your information with us for the purpose of providing our services.
(c) Orders placed on the website are subject to our shipping, exchange, and return policy, as outlined below.
SECTION 2: DEFINITIONS
(a) Account: When you create an account with us, you agree to share your information for use in processing your orders and providing our services.
(b) Business Days: Business days exclude Saturdays, Sundays, and Public Holidays.
(c) Purchase Order: By placing an order, you agree to abide by our shipping, exchange, and return policy. Orders cannot be canceled once placed ( Read Section 10 for more information). Processing and shipping may take 3 - 7 business days, or longer during peak periods like sale seasons. We are not liable for any delays caused by the courier.
(d) Order Confirmation: Once we receive your order, we will send an email confirming the order and begin processing it.
(e) Order Exchange: Exchanges are allowed once per order if the size does not match or you are not satisfied with your purchase. Subsequent exchanges are subject to shipping costs, to be borne by the customer.
(f) Return/Refund: If you are unsatisfied with a product, you may return it for store credit only. For faulty products, refunds will be processed through bank transfer or other means, within 10 - 14 business days after the product is received.
SECTION 3: ELIGIBILITY
(a)Users must be 18 years or older to use our services. Users under 18 must place orders with the guidance of a parent or guardian.
(b)Our products and services are currently available for customers in Malaysia and Singapore only.
SECTION 4: USER OBLIGATIONS
By using our website and services, you agree to the following obligations:
(a)You will provide accurate and complete information when creating an account and placing an order.
(b)You will maintain the confidentiality of your account credentials and accept responsibility for all activities that occur under your account.
(c)You will not use our website for any unlawful or prohibited activities, including but not limited to posting or transmitting harmful content.
(d)You agree not to reproduce, duplicate, copy, sell, or resell any part of the website or services provided by LOLA FIT CLUB without express permission.
SECTION 5: PRODUCT INFORMATION & PRICING
While we strive to provide accurate product descriptions, there may be occasional errors or inaccuracies. If we discover an error after you have placed an order, we will notify you as soon as possible and provide options to either reconfirm or cancel your order. If we are unable to reach you, the order will be considered canceled, and a refund will be issued.
SECTION 6: PRODUCTS AND MEASUREMENTS
The colors of our products may vary slightly from what is displayed on your screen due to photographic lighting or monitor settings. Please allow for a variation of +/- 3 cm in measurements. Any claims or requests for refunds due to color differences or minor measurement variations will not be entertained.
SECTION 7: REFUSAL OF ORDER
We reserve the right to withdraw products or update information on the website at our discretion. While we aim to fulfill all orders, there may be instances where an order needs to be canceled. In such cases, we will notify you via email and provide a full refund.
SECTION 8: ORDER MISTAKE
If you realize there was an error in your order, please contact us promptly at info@lolafit-club.com with your order number. We will do our best to accommodate your request. However, if your order has already been processed, we may not be able to make changes. If you receive an incorrect order, please reach out to our team for assistance at the same email address.
SECTION 9: FOR SINGAPOREAN CUSTOMERS
All product prices are displayed in SGD. However, at checkout, prices will be shown in MYR (Malaysian Ringgit).
Shipping to Singapore: Shipping costs MYR 30, with free shipping available for orders over MYR 350.
Exchange/Return Requests: Exchange and return requests are available upon request as we expand our services.
SECTION 10: ORDERS AND PAYMENTS
We accept orders at any time, which are subject to our Shipping, Exchange, and Return Policies. By placing an order, you agree to these terms:
(a) Account Registration: By creating an account with us, you consent to providing your information for order processing and receiving marketing emails from us. Your information may also be used for customer service purposes, such as order inquiries.
(b) Placing an Order: When you place an order with us, you agree that orders are non-cancellable. Please double-check your order before completing the purchase.
(c) Order Confirmation: You will receive an email confirmation once your order is processed. If you do not receive this email, it means that an incorrect email address or no email address was provided. For assistance, please contact us at info@lolafit-club.com.
(d) Payment: We accept payments through our listed payment partners such as Atome, Billplz, Stripe, and others. You may also use store credit or e-gift cards for payment. Any applicable delivery costs will be displayed during checkout after entering your address. Shipping fees for West Malaysia are MYR 8.00 if the order total is below MYR 180 and MYR 11.00 for East Malaysia if the order total is below MYR 180.
SECTION 11: SHIPPING, RETURNS & EXCHANGES
We appreciate your support and work diligently to process your orders. Standard shipping typically takes 3 - 7 business days, excluding weekends and public holidays. During peak sales seasons, shipping times may be longer. If time is a concern, we recommend placing orders outside of peak periods.To be eligible for an exchange, return, or refund, please ensure that your items meet the following conditions:
(a) Products must be without traces of use (unworn, unwashed, undamaged, and in their original condition, with tags intact) and all relevant accessories affixed in the original package. If the exchange or return item(s) show any signs of wear or damage, we reserve the right to reject the request for exchange or return or you can have the item(s) send back to you at a re-delivery fee of MYR8.00.
(b) All sale items (eg: 11.1 Sale, Black Friday, etc) are strictly not exchangeable nor returnable.
EXCHANGE TERMS
Effective from 15th October, we have updated our exchange and return policies:
(a) Each account is entitled to one free exchange if it has not previously initiated an exchange. Shipping costs for the free exchange will be covered by LOLA FIT CLUB.
(b) Each order is eligible for one exchange only. If your exchange item(s) arrive and you are still not satisfied, you may return it for a store credit. However, a small fee of MYR12 will be deducted from the total amount and the balance will be refunded as store credit.
RETURN TERMS
(a) Category A: If returning due to size issues, change of mind, or other non-defective reasons, you will receive store credit, and shipping costs will be your responsibility.
Category B: If the item is defective or incorrect, you may choose between a replacement or a refund, with shipping costs covered by LOLA.
(c) Return requests can only be initiated once per order.
SECTION 12: NOTICES
Any notices related to your contract with LOLA FIT CLUB will be delivered via email or post. Notices are deemed served one business day after sending via post or email.
SECTION 13: INTELLECTUAL PROPERTY RIGHTS
All content on our website, including text, graphics, logos, images, and videos, belongs to LOLA FIT CLUB and our content providers. You are not permitted to use any part of the content for commercial purposes without our prior written permission. Any infringement will result in legal action.
SECTION 14: DISCLAIMER OF LIABILITY
LOLA FIT CLUB and its affiliated entities strive to provide accurate and up-to-date information on our website, www.lolafit-club.com. However, we make no warranties or representations regarding the completeness, accuracy, reliability, or availability of the website content, including product descriptions, images, and other materials. Any reliance on such information is at your own risk.
SECTION 15: LIMITATION OF LIABILITY
By using our website, you agree that LOLA FIT CLUB, LOLA ACTIVE ENTERPRISE, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or in connection with the use of or inability to use our website, products, or services. This includes, but is not limited to:
(a) Loss of data, income, or profit.
(b) Loss or damage to property.
(c) Any unauthorized access or alteration to your data.
SECTION 16: PRODUCT INFORMATION AND USE
While we make every effort to ensure that product descriptions and images are accurate, there may be slight variations due to factors like photographic lighting or display settings. By purchasing our products, you acknowledge that minor color variations and measurement differences of +/- 3cm may occur. We shall not be held liable for any dissatisfaction arising from these differences.
SECTION 17: SHIPPING AND DELIVERY DISCLAIMER
LOLA FIT CLUB will not be responsible for any delays, damages, or losses that occur during the shipping process, especially those caused by third-party couriers. While we work to meet the estimated delivery times, delays may occur due to unforeseen circumstances beyond our control, including customs processing and peak seasons.
SECTION 18: HEALTH AND FITNESS DISCLAIMER
Our activewear products are intended for general fitness and lifestyle purposes. We are not responsible for any injuries, discomfort, or adverse reactions you may experience while using our products. Please consult a fitness or medical professional before engaging in any new physical activity or using our products in strenuous activities.
SECTION 19: THIRD-PARTY LINKS
Our website may contain links to third-party websites or services for your convenience. We do not endorse or assume any responsibility for the content, products, or services offered by third-party websites. Accessing any third-party sites linked from our website is done at your own risk.
SECTION 20: MODIFICATION OF TERMS
LOLA FIT CLUB reserves the right to modify, amend, or update this Disclaimer of Liability at any time. Changes will be effective immediately upon posting on our website. Continued use of our website after any changes indicates acceptance of the revised terms.
If you need more help, kindly contact us at info@lolafit-club.com
Terms + Conditions
OVERVIEW
Welcome to LOLA FIT CLUB ("Company," "we," "us," "our,") owned and operated by LOLA ACTIVE ENTERPRISE (Reg No. 003586661-A) in Malaysia, trading as www.lolafit-club.com. These Terms and Conditions (“Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. The content, design, and terms outlined here are copyrighted intellectual property of LOLA ACTIVE ENTERPRISE. Any unauthorized use or reproduction of these terms may result in legal action.
TABLE OF CONTENTS
1. ACCEPTANCE OF TERMS
2. DEFINITIONS
3. ELIGIBILITY
4. USER OBLIGATIONS
5. PRODUCT INFORMATION AND PRICING
6. PRODUCTS AND MEASUREMENTS
7. REFUSAL OF ORDER
8. ORDER MISTAKE
9. FOR SINGAPOREAN CUSTOMERS
10. ORDERS AND PAYMENTS
11. SHIPPING, RETURNS & EXCHANGES
12. NOTICES
13. INTELLECTUAL PROPERTY RIGHTS
14. DISCLAIMER OF LIABILITY
15. LIMITATION OF LIABILITY
16. PRODUCT INFORMATION & USE
17. SHIPPING & DELIVERY DISCLAIMER
18. HEALTH & FITNESS DISCLAIMER
19. THIRD PARTY LINKS
20. MODIFICATION OF TERMS
SECTION 1: ACCEPTANCE OF TERMS
By accessing or using our website, you agree to the following:
(a) You accept and comply with all the terms set out in this agreement.
(b) If you create an account, you agree to share your information with us for the purpose of providing our services.
(c) Orders placed on the website are subject to our shipping, exchange, and return policy, as outlined below.
SECTION 2: DEFINITIONS
(a) Account: When you create an account with us, you agree to share your information for use in processing your orders and providing our services.
(b) Business Days: Business days exclude Saturdays, Sundays, and Public Holidays.
(c) Purchase Order: By placing an order, you agree to abide by our shipping, exchange, and return policy. Orders cannot be canceled once placed ( Read Section 10 for more information). Processing and shipping may take 3 - 7 business days, or longer during peak periods like sale seasons. We are not liable for any delays caused by the courier.
(d) Order Confirmation: Once we receive your order, we will send an email confirming the order and begin processing it.
(e) Order Exchange: Exchanges are allowed once per order if the size does not match or you are not satisfied with your purchase. Subsequent exchanges are subject to shipping costs, to be borne by the customer.
(f) Return/Refund: If you are unsatisfied with a product, you may return it for store credit only. For faulty products, refunds will be processed through bank transfer or other means, within 10 - 14 business days after the product is received.
SECTION 3: ELIGIBILITY
(a)Users must be 18 years or older to use our services. Users under 18 must place orders with the guidance of a parent or guardian.
(b)Our products and services are currently available for customers in Malaysia and Singapore only.
SECTION 4: USER OBLIGATIONS
By using our website and services, you agree to the following obligations:
(a)You will provide accurate and complete information when creating an account and placing an order.
(b)You will maintain the confidentiality of your account credentials and accept responsibility for all activities that occur under your account.
(c)You will not use our website for any unlawful or prohibited activities, including but not limited to posting or transmitting harmful content.
(d)You agree not to reproduce, duplicate, copy, sell, or resell any part of the website or services provided by LOLA FIT CLUB without express permission.
SECTION 5: PRODUCT INFORMATION & PRICING
While we strive to provide accurate product descriptions, there may be occasional errors or inaccuracies. If we discover an error after you have placed an order, we will notify you as soon as possible and provide options to either reconfirm or cancel your order. If we are unable to reach you, the order will be considered canceled, and a refund will be issued.
SECTION 6: PRODUCTS AND MEASUREMENTS
The colors of our products may vary slightly from what is displayed on your screen due to photographic lighting or monitor settings. Please allow for a variation of +/- 3 cm in measurements. Any claims or requests for refunds due to color differences or minor measurement variations will not be entertained.
SECTION 7: REFUSAL OF ORDER
We reserve the right to withdraw products or update information on the website at our discretion. While we aim to fulfill all orders, there may be instances where an order needs to be canceled. In such cases, we will notify you via email and provide a full refund.
SECTION 8: ORDER MISTAKE
If you realize there was an error in your order, please contact us promptly at info@lolafit-club.com with your order number. We will do our best to accommodate your request. However, if your order has already been processed, we may not be able to make changes. If you receive an incorrect order, please reach out to our team for assistance at the same email address.
SECTION 9: FOR SINGAPOREAN CUSTOMERS
All product prices are displayed in SGD. However, at checkout, prices will be shown in MYR (Malaysian Ringgit).
Shipping to Singapore: Shipping costs MYR 30, with free shipping available for orders over MYR 350.
Exchange/Return Requests: Exchange and return requests are available upon request as we expand our services.
SECTION 10: ORDERS AND PAYMENTS
We accept orders at any time, which are subject to our Shipping, Exchange, and Return Policies. By placing an order, you agree to these terms:
(a) Account Registration: By creating an account with us, you consent to providing your information for order processing and receiving marketing emails from us. Your information may also be used for customer service purposes, such as order inquiries.
(b) Placing an Order: When you place an order with us, you agree that orders are non-cancellable. Please double-check your order before completing the purchase.
(c) Order Confirmation: You will receive an email confirmation once your order is processed. If you do not receive this email, it means that an incorrect email address or no email address was provided. For assistance, please contact us at info@lolafit-club.com.
(d) Payment: We accept payments through our listed payment partners such as Atome, Billplz, Stripe, and others. You may also use store credit or e-gift cards for payment. Any applicable delivery costs will be displayed during checkout after entering your address. Shipping fees for West Malaysia are MYR 8.00 if the order total is below MYR 180 and MYR 11.00 for East Malaysia if the order total is below MYR 180.
SECTION 11: SHIPPING, RETURNS & EXCHANGES
We appreciate your support and work diligently to process your orders. Standard shipping typically takes 3 - 7 business days, excluding weekends and public holidays. During peak sales seasons, shipping times may be longer. If time is a concern, we recommend placing orders outside of peak periods.To be eligible for an exchange, return, or refund, please ensure that your items meet the following conditions:
(a) Products must be without traces of use (unworn, unwashed, undamaged, and in their original condition, with tags intact) and all relevant accessories affixed in the original package. If the exchange or return item(s) show any signs of wear or damage, we reserve the right to reject the request for exchange or return or you can have the item(s) send back to you at a re-delivery fee of MYR8.00.
(b) All sale items (eg: 11.1 Sale, Black Friday, etc) are strictly not exchangeable nor returnable.
EXCHANGE TERMS
Effective from 15th October, we have updated our exchange and return policies:
(a) Each account is entitled to one free exchange if it has not previously initiated an exchange. Shipping costs for the free exchange will be covered by LOLA FIT CLUB.
(b) Each order is eligible for one exchange only. If your exchange item(s) arrive and you are still not satisfied, you may return it for a store credit. However, a small fee of MYR12 will be deducted from the total amount and the balance will be refunded as store credit.
RETURN TERMS
(a) Category A: If returning due to size issues, change of mind, or other non-defective reasons, you will receive store credit, and shipping costs will be your responsibility.
Category B: If the item is defective or incorrect, you may choose between a replacement or a refund, with shipping costs covered by LOLA.
(c) Return requests can only be initiated once per order.
SECTION 12: NOTICES
Any notices related to your contract with LOLA FIT CLUB will be delivered via email or post. Notices are deemed served one business day after sending via post or email.
SECTION 13: INTELLECTUAL PROPERTY RIGHTS
All content on our website, including text, graphics, logos, images, and videos, belongs to LOLA FIT CLUB and our content providers. You are not permitted to use any part of the content for commercial purposes without our prior written permission. Any infringement will result in legal action.
SECTION 14: DISCLAIMER OF LIABILITY
LOLA FIT CLUB and its affiliated entities strive to provide accurate and up-to-date information on our website, www.lolafit-club.com. However, we make no warranties or representations regarding the completeness, accuracy, reliability, or availability of the website content, including product descriptions, images, and other materials. Any reliance on such information is at your own risk.
SECTION 15: LIMITATION OF LIABILITY
By using our website, you agree that LOLA FIT CLUB, LOLA ACTIVE ENTERPRISE, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or in connection with the use of or inability to use our website, products, or services. This includes, but is not limited to:
(a) Loss of data, income, or profit.
(b) Loss or damage to property.
(c) Any unauthorized access or alteration to your data.
SECTION 16: PRODUCT INFORMATION AND USE
While we make every effort to ensure that product descriptions and images are accurate, there may be slight variations due to factors like photographic lighting or display settings. By purchasing our products, you acknowledge that minor color variations and measurement differences of +/- 3cm may occur. We shall not be held liable for any dissatisfaction arising from these differences.
SECTION 17: SHIPPING AND DELIVERY DISCLAIMER
LOLA FIT CLUB will not be responsible for any delays, damages, or losses that occur during the shipping process, especially those caused by third-party couriers. While we work to meet the estimated delivery times, delays may occur due to unforeseen circumstances beyond our control, including customs processing and peak seasons.
SECTION 18: HEALTH AND FITNESS DISCLAIMER
Our activewear products are intended for general fitness and lifestyle purposes. We are not responsible for any injuries, discomfort, or adverse reactions you may experience while using our products. Please consult a fitness or medical professional before engaging in any new physical activity or using our products in strenuous activities.
SECTION 19: THIRD-PARTY LINKS
Our website may contain links to third-party websites or services for your convenience. We do not endorse or assume any responsibility for the content, products, or services offered by third-party websites. Accessing any third-party sites linked from our website is done at your own risk.
SECTION 20: MODIFICATION OF TERMS
LOLA FIT CLUB reserves the right to modify, amend, or update this Disclaimer of Liability at any time. Changes will be effective immediately upon posting on our website. Continued use of our website after any changes indicates acceptance of the revised terms.
If you need more help, kindly contact us at info@lolafit-club.com