What is your exchange / return policy?

To qualify for a full return or exchange, requests must be made within 7 business days (excluding Saturdays, Sundays, and Public Holidays) from the date you receive your order. Exchange/ return item should not show any traces of use ( unworn, unwashed, undamaged, unaltered, unaltered with the tag still intact. If the returned item shows any sign of damage, we reserve the rights to reject your request and have the item send back to you at a re-delivery fee of MYR8.00.

What is one-time free exchange?

Every account will given a one-time free exchange.If it's your first or you haven't initiate an exchange with your account before, you will be entitled for a complimentary exchange. However, for the second time or subsequent exchanges, shipping cost will be borne by you as self-post 

Can I initiate an exchange or return with sale item?

Unfortunately, all sale items such as Black Friday, 11.11 Sale, New Year Sale and others are not exchangeable nor refundable. Kindly ensure that you've choose the right item and size before placing an order. 

Is shipping fee refundable?

Unfortunately, shipping fee will not be refunded if you wish to initiate an exchange or return. 

What should I do when preparing for an exchange or return ?

When exchanging or returning items, we recommend obtaining proof of postage to avoid lost or damaged shipments.This ensures that you have a record of your return in case there are any issues during the transit process. It helps us track your package and ensures a smooth resolution if any problems arise with your return or exchange.

What is your exchange terms?

How to initiate an exchange?

If you would like to initiate an exchange, kindly click on the button above to fill up the form and wait for the team to respond to you via email in within 3 - 5 business days. If you still haven't receive any request response, kindly resubmit the form again or email us at info@lolafit-club.com with your order details. Incomplete details will not be entertained.

What if I want to request for second exchange on the same order ?

All orders can only be exchanged once. If the exchanged item is unsatisfactory, you apply for second exchange with a small fee charge of MYR 12 or self-exchange. Alternatively, it can be returned as store credit with a small fee of MYR 12 deducted.

Exchange Terms for Singapore Customers 

Holla Singapore! Thank you for your support , we truly appreciate it! If you would like to initiate an exchange, kindly email us at info@lolafit-club.com with your order details and we will try our best to attend to your needs within 1 - 3 business days. However, the exchange will be borne by customers on their self-post. 

What is your return terms?

Effective on 15th October 2024, all returns will be provided as store credit. For more details, please refer to the table below: 

How to initiate a return?

If you would like to initiate a return, kindly click on the button above to fill up the form and wait for the team to respond to you via email in within 3 - 5 business days. If you still haven't receive any request response, kindly resubmit the form again or email us at info@lolafit-club.com with your order details. Incomplete details will not be entertained.

What if I want to initiate a return on an order using store credit from previous return ?

Unfortunately, returns can only be initiated once per order number. We do not accept returns for orders placed with the previous return store credit. 

What if I want to return a setwear or a bundle deal ?

For setwear, both top and bottom must be returned or exchanged together. Partial exchange or return of sets will not be entertained. As for bundle deals, returning a single piece requires you to pay full price of the desired piece, with the remaining refunded as store credit.

What is the refund timeline?

Thank you for your patience. The refund usually takes 10 - 14 business days for the funds to reimburse to your account after we've receive the returned package. Unfortunately, we can't expedite the process as the payments are dictated by the banks and our payment providers.

I have received the wrong item

We're sorry to hear about this issue and hope to resolve this issue quickly. Please get in touch with us here with photos of the wrong item received. Our team will be happy to help.

I have received damaged or faulty item

We're sorry that this has happened to you. Every item is thoroughly inspected before shipping out, unfortunately this one slipped through. Please get in touch with us at info@lolafit-club.com with the order details and proof of image ( with the logo visible). We will respond via the email in within 1 - 3 business days. 

Can I cancel or amend my order?

We're sorry that all orders placed are non cancellable. Hence, kindly ensure that you've picked the correct item and filled up correctly before placing an order. As for amendment, you may email us at info@lolafit-club.com before the order is being processed. Once the order has been processed, we might not be able to amend the order.